Q 1. Does my product require protection in the winter?
No. All our products (including all Arbours) are designed to withstand even the most severe of winter weather.

Q 2. Is the glass toughened?
We use only toughened glass in our structures.

Q 3. How do I install my structure?
All our Arbours come ready assembled. Our larger structures are all installed by our own trained fitters (not subcontractors).

Q 4. How does the roof arrive on larger structures?
The roof never arrives in one piece! We create small sections at our factory which are assembled in-situ.

Q 5. Do I need a base?

Arbours
It is not essential, although you may find it easier to position if one exists. We also recommend a hard-standing area to reduce the effects of “splash back” where rain falls onto surrounding ground.

Gazebos
It is preferred that the finished floor covering is in place prior to installation as retrospective fitting is unlikely to provide a satisfactory finish. Please contact our office for recommended dimensions.

Buildings
Normally some form of hard-standing will be required. Individual requirements (dimensions) are available on request however we do require a level surface in all cases. All of our buildings come complete with a sub-frame which creates a platform on which the building sits however this should always sit on level and hard-standing.

Q 6. What if I require light and or power to my building?
Consult a local electrician, who will advise on getting power to the base. We provide an optional electrical package with each of our buildings which includes provision for two sockets and lighting. We will run cables through the building minimising exposed cables and bring them to a point ready for inspection and connection by your electrician. Please note that socket fascias and light switches and fittings are not included.

For information about lighting and socket locations within each structure please contact us for plans.

Q 7. How long will delivery take?
Arbours - Normally four to six weeks, however this might be extended slightly during the busy summer months.
Gazebos & Summerhouses - Normally six to eight weeks, however as with our smaller items this might be extended during the busy summer months.

Whichever product is required, at the time of order we will always provide an estimated delivery week, which we will then reconfirm closer to time, however since all our products are made individually to order this estimate may be subject to slight change.

Q 8. How long will the stain last?
This does depend on circumstances; however our stain manufacturer does suggest a life span of five years. The advantage of using a water based stain against a solvent based product is that the item can be re-stained at any time without the need for time consuming paint striping and sanding.

Q 9. How do I obtain more information about colours?
We have a standard range of colours and a colour matching service. We can match any colour for an additional charge.

Q 10. Why use lead?
Lead is the heaviest of the base metals, the densest and most durable of those used in building. It can be laid to any pitch, unique in that it can be repaired in situ, and in time can be re cast to produce “new lead”, in fact 90% of all lead used in construction today is recycled from old. Lead also improves with age, slowly developing a strongly adhering and insoluble patina providing a formidable resistance to the elements.

Apart from these technical reasons we believe lead also produces a finished appearance quite
simply unrivalled by other common modern products such as bitumen tiles and softwood boarding. For these reasons the sheet lead roof has become something of an HSP Garden Buildings trademark; and a sign of quality.